Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Right-click on entry for the mouse you're troubleshooting. Adjust your cursor speed, mouse wheel settings, and scroll line options. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. NO! Supports Windows, Mac, and Chromebook. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Thanks for the comment made me laugh and glad it helped end your frustration. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. '"Oh, I understood that completely when I first read it. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. I did not need ANY other steps to prove that. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Please do keep me posted if the workaround helps. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. THANK YOU! On my way to go nuts during a technical emergency during the crismas. I added a "LocalAdmin" -- but didn't set the type to admin. I realized I messed up when I went to rejoin the domain All remote desktop connections are secure and encrypted. Expand the virtual display to a full screen mode. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Thanks for leaving your comments, youre right it might help others! was IRRELEVANT to this specific issue. Where have YOU been all my life? comes to mind. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. After LastPass's breaches, my boss is looking into trying an on-prem password manager. QED. Welcome to the Snap! QED. To approach a computer remotely, it must first be set up . Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. @phlyx This is a common problem is being solved. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question I hope this works Ill know in a few hours/days. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Did you seriously think I was unaware that other remote support tools exist? They were telling me it couldn't be done at first. Step 3. There are some additional options under the Settings menu. I say its a good compromise. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Let the device recharge and then turn the device back on again. And thats it. Thanks Gregg. My tablet and computer are on the same local network. Its work when I change the guest os one. Vincent (the first responding tech have this same information?Why did New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. This will automatically shut off the device. Working remotely from your iPad and iPhone just got a lot easier. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Thanks! Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. is a KNOWN ISSUE?Gregg. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Privacy Policy. Tap to run the Splashtop Business app on your device (in this case an iPad). Sadly this doesnt work for me. GUEST or HOST! However, if you'd like a free alternative, we have mentioned one in the article itself. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. You can edit the tracking speed, edit cursor size and color, and more. Sorry JR Im still on my learners plates when it comes to Mac . Sound Choice to output sound over the remote connection only, on this computer only or both. Hope this helps someone else besides me, who likes the original white cursor scheme. Have you installed the latest streamer and application? In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Reddit and its partners use cookies and similar technologies to provide you with a better experience. console session, and then switch to the RDP session, then Splashtop & RDP The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Choose your primary button from the drop-down. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Connect to the target computer. The first thing to check is whether the computer and the operating system is not responding as well. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Click Continue to hide the hints and view the remote computer screen. You were WRONG. If not, its a quick learning curve. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? For disconnect issue when switching users, we can't reproduce the issue in-house. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Copyright 2023 Splashtop Inc. All rights reserved. This is indicated by the icon at the center of the toolbar, as shown below. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . You will see a screen that looks like this where you enter the users 9-digit code. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Launch the app on your PC and choose " iOS " and then " USB ". Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Apply, and voila, the cursor is visible again and the remaining pointers are still white. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. To continue this discussion, please ask a new question. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Sadly, 720px is the highest resolution currently supported by the driver. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. If this still doesnt work, try running an older version of the app. I do almost all my work over RDP and this was driving me crazy! (Idk why) The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. So, can any other Splashtop users verify that this scenario works? If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Microsoft MVP: Office Dev The mouse cursor showed the busy pointer when hovering over the desktop. Do you get it now? It's a two part server/workstation software enabling for remote USB and found it here: Chief Technology Officer at OnePlace Solutions. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. See Software Compare Both. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Cant you just use VNC or something similar? Mouse Lagging and Beeping Sound Ive tried every driver, policy changes, and display setting changes. ", which is completely unrelated to Splashtop's issue. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) 1=on, 0=off. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. I'm a freelance writer specializing in technical communication. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! 1 Comment actions 0 They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I have posted useless answers to others' thread before when I misinterpreted their issues. I will work with our team actively to help resolve if the issue persists. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. The cursor only appears while in the ribbon. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. USEFUL. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! RDP is NOT open to the Internet in general). After downloading . Close the file manager to return to remote desktop control. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." I reinstalled the driver etc. With Remote Desktop as a published Citrix app, though, its been grating. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Actually it would allow you to work out whether you have an exchange error or a network error. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Is there a solution for the Mac users with the same problem? So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Thankfully the fix is a pretty simple one. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. I don't want to post that exact file because I don't know if they want it publicized.Gregg. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. The Splashtop onscreen prompts show the 3 steps. Solution 1. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Click here for a blog post on remote accessing and controlling Android devices with SOS. Search apps & features in the start menu and open it. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Splashtop did sometimes have a slight lag when screen . It's 100% irrelevant to getting the Exchange issue fixed.". Think this help any others like me. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. The user only has to run the app, there is no install process. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Click " Additional mouse options " on the right side of the screen. Sound like it is working. If I choose Console, the user gets kicked out as expected. or I've also had a blue remote screen, but can see the mouse moving. ", you agree to it. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. The image below is my Win 7 VM. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. perfectly!Why didnt This is indeed helpful, thank you so much. THAT is why your response frustrated me.Gregg. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. After that, all you need to do is plug in your mouse and it should start working! One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Automatically lock remote computer when disconnected. Sometimes an error message will appear, and sometimes it won't. As long as you do NOT log into the Windows In the upper right you can access your account information and subscriptions. I had to remove the machine from the domain Before doing that . The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Our team reviewed the video. I have a system with me which has dual boot os installed. For more information, please see our It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. (since I got my Surface Pro 4). 2) Select your language preferences, and click Next. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Run FlexiHub on the virtual desktop, and login. Just open the Splashtop Streamer and choose Install Printer Driver. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. The office display fills the monitor, so users wont see anything from the home computer/laptop. Yes No AM ambercalm Replied on October 4, 2016 They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. The annually-billed price is $28.6 per computer per month. mouse click not working on desktop but works on task bar and elsewhere. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Id definitely like to hear of a permanent solution to this as its damn annoying. thank you !!!! GoToMyPC. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Reinstall Google Chrome and try again. and our thanks for leaving the comment. Gregg, sorry to hear the issues. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Choose Uninstall. The purpose of this function is to prevent other people from accessing the connected host remote computer. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. you saved my life i was so frustrated editing documents. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Check through the settings and adjust any you want to change. until some fix was offered. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Interesting. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. When youre done with the session, just click the End session button at the left of the footer toolbar. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Remember that each SOS license allows 1 technician at a time to use SOS. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Seem like what you have done in the video is exactly as described.