However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Very easy process and had the best price on the internet. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Even worse, they've created hundreds of fake 'good' reviews to fool people. It is a huge scam. Keep copies of all relevant documentation you are asked to complete. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. We at Wisecars put together a list of the most important information travelers often miss. Wisecars does not store credit card details. To improve our service and website, we may use small data files known as Cookies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please make sure you return the vehicle to the same rental company from which you collected it. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Read Customer Service Reviews of www.wisecars.com - Trustpilot If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Sara,Thank you for contacting us! When you return your car, the car rental company will check it, and charge you for any damages. Please note, under no circumstances is the fuel included in the rental price. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. A common issue that many vacationers face abroad is unfair fuel policies in car rental. I refused to pay and they refused to refund me my $535 back. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars Reviews 185. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! It is entirely up to the Car Rental Company whether they decide to do so or not. We clearly highlight car and van hire options with Wisecars that have free cancellation. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If not, you will need to purchase the cover at the car rental company counter. Consider the cancellation policy. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. I reached out to Wisecars, who were really understanding of the issues I encountered. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If additional information is required, the process may be extended for another 28 calendar days. You can amend your booking information or cancel your booking in a few simple steps. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. 1 year ago. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Cancellation Protection can be purchased only at the time of booking and is not refundable. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. We will send you your rental voucher 48 hours before your pick-up time. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Only persons listed as drivers on the Car Rental Agreement can drive the car. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Wisecars customer support is available 24/7. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. All bookings include free cancellation up to 48 hours before the pick up time. There rating is probably false and it never mentioned a basic passage. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. 2023 Wisecars. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. You will have to leave a deposit for the fuel. When you rent a car, you will usually need deductiblecoverage. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you choose to pay for the service using a credit card, your credit card details are not stored by us. We used in October 2022. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please inform the car rental company straight away if your rental car gets damaged. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. In that case, please contact your bank for additional details. All bookings include free cancellation up to 48 hours before the pick-up time. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. One of our helpful agents will be in contact with you to address the request. Read Customer Service Reviews of www.wisecars.com - Trustpilot The use of our website signifies your acceptance of these Terms of Service. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. The car rental company will charge you for the additional driver for the whole time that you have the car. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I booked a rental car in Germany and had a flight get delayed that was going to make me late. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. WiseCare Claims and Cancellations | Wise F&I All related documentation must be kept if an insurance claim is submitted. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. You will find the telephone number in the Car Rental Agreement. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. So far I have found the experience of renting a car on this site to be very easy. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Yes. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If not, you will need to purchase the cover at the car rental company counter. One of our helpful agents will be in contact with you to address the request. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Mi az a Trustindex? Thank you guys for that excellence!!! How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you do not agree with any part of them, you must not proceed with your booking. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Your voucher is normally issued 48 hours before the pick-up time. In that case, special cancellation terms are presented during booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Experience right now is good only just booked will have to wait to see when I pick up the car. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Any additional charges will need to be paid at the rental counter in the local currency. Trustpilot is assessing this review in accordance with our flagging process. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please read the following to know what is included/excluded in our coverage offers. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Garantljuk, hogy minden rtkels vals. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please note, under no circumstances is the fuel included in the rental price. Wisecars will process your cancellation refunds in 7 days. In that case, the special cancellation terms are presented during booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Your browser settings can be set to inform you before receiving a Cookie. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe What's Wisecars' cancellation policy? Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Subscribe! Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". She was very kind and helpful! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are late for your pick-up, you could lose your car. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Your rental credit will expire after 2 years. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. We do not delete personal data on the request of a third party. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Anyone use WiseCar car rental? : r/travel - reddit Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. You can also find this information in the pick-up and drop-off details. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Email: cancellations@wisefandi.com Fax: Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Company Terms of Service - Wisecars Due to this protection, it cannot be read by any third party. 21 helpful votes. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Please read the following to know what is included/excluded in our coverage offers. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Click on Menu "Subscriptions". Wisecars does not own any physical locations or offices. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Cancellation Protection can be purchased only at the time of booking and is not refundable. What's Wisecars' cancellation policy? Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Wisecars does not take responsibility for partners response times. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Save. What's Wisecars' cancellation policy? Please note, making a new booking may result in the change of the Car Rental Company. We can accept no further responsibility when there is no out-of-hours service available. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Excellent! We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. All rights reserved. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Please read carefully the terms of the Car Rental Agreement before signing it. There might be differences based on offers. Excess Protection covers up to USD 1000 of your excess. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. available for purchase from the car rental company, or. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars will inform the complaint submitter on how to proceed if needed. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. This is the second time we have booked with Wisecars and had amazing service. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Wisecars is not liable for services or bookings not fulfilled due to force majeure. It might take your bank extra time to settle the amount. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. When you rent a car, you will usually need excess coverage. Wisecars believes in protecting your privacy. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided.