Try to greet customers with a smile and always be courteous and respectful. TruGym Complaints | TruGym #Fail Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. How many stars would you give TruGym? This seems to be the case for all former members not just me. As far as I'm aware non of the members have received refunds on their memberships either. ?TruGym this is unlawful and action is being taken. I use both the free weights, machines and also classes. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Be proactive by paying attention to the customer's needs and offering help or recommendations . Absolutely flabbergasted of the audacity and attitude she had with me. Very unprofessional! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? kept it quiet from staff aswell ! It goes against our guidelines to offer incentives for reviews. TruGym Stevenage. Same as below - Trugym Bromley closed and didnt refund the lost membership. why would you not notify any body ? No on-duty lifeguard (is this actually legal!!!). This was a friendly gym in Boston Lincolnshire. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! There is a sign on the door which states check opening dates on social media. The staff are always so friendly, helpful and encouraging when you need it the most. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). 2023 Trustpilot A/S. 2023 Trustpilot, Inc. All rights reserved. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Join the 244 people who've already contributed. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. And the price is ok.Over all not impressed with the gym at all. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Would definitely recommend to a friend especially with the ladies only facility. They definitely make it difficult to contact them through their website. Even a reminder email could have helped, Never join this gym, Its not good. The staff are more interested in their weekend plans than theirmembers. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. I would not recommend this gym to anyone. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. For example, you can easily set up automatic payments, so you're never late. No warning, no contact via letter or email. How many stars would you give TruGym? Worst customer service ever have not had one reply to my messages or calls!! Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Lovely gym with great facilities! 2023 Trustpilot, Inc. All rights reserved. Not helpful at all. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Good luck TruGym you are going to need it! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. False advertising! I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Join the 271 people who've already contributed. It goes against our guidelines to offer incentives for reviews. The staff, although minimal, are friendly and helpful. Joined for a month at the Keighley branch in August 2013. Your experience matters. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Terrible service. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. We use cookies to ensure that we give you the best experience on our website. Informed them that I was moving house and therefore cancelling my membership. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. How many stars would you give TruGym? Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Join the 261 people who've already contributed. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Save your money, go elsewhere. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . I'd be in two minds about renewing my membership next year. 2023 Trustpilot, Inc. All rights reserved. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. Graham. Bring back Les Mills Body Combat please! Gym is always clean and range of machines is good. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Be friendly. Absolutely the poorest new customer relationships ever!! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Friendly staff. ?TruGym this is unlawful and action is being taken. This review is on the company and not the local gym. All rights reserved. We also ensure all reviews are published without moderation. Cancelled after one year membership. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. This gym offers friendly staff with excellent personal trainers. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot The Stockton site seems to be run on a shoestring. Seems like nothing is ever cleaned. And parking right outside that's free!! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Weights are all over the place. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! TrugymStop taking payments from new customers when you know full well that you are closed !!!! Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. I choose at this time to cancel our memberships and truGym continued to take money from my account. Been coming here for many years and have always found the staff very pleasant and welcoming. I was asked if Id like to suspend or cancel my membership. Not sit there and eat cakes.Ridicules customer service overall. Here are 8 tips for writing great reviews. All of the members that I have encountered at the gym were very supportive and helpful. trugym customer service. Poor customer service and conflicting information provided by staff! I used to be with DW you in Huddersfield then true gym took it over. If you continue to use this site we will assume that you are happy with it. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up!