Not every river cruise line takes the same stance. This requirement was enacted after we booked this trip . Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Submitting a response indicates a willingness to work with customers to make things right. I have three times tried to contact Viking, by phone, email, and chat. The cruise line offered her future cruise vouchers worth 125 percent of her fare. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023.
My Trip - Updates on Current Sailings - Viking River Cruises One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. In Europe, we dont cruise in January, February and into early March because its too cold, he explained.
Man finally takes fully-paid Viking cruise canceled by COVID - nj This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. We were given the option of a voucher or cash
We are unable to meet their requirements and therefore want our funds returned to us. The first five miles of headwaters have completely dried up. This site does not include all credit card companies or all available credit card offers. Thank you. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. If water levels fall, riverboats can have trouble sailing all the way to Budapest. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Applies primarily to to bookings with the following content. River flows are never static and are subject to fluctuations that are unpredictable. service we should have received at least a partial refund . Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). Viking Ocean Cruises. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. For information about your specific voyage, please log onto MyVikingJourney.com. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. A sales representative ******. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. We missed 2 ports of call and 1/3 of our sites to see the auroras. They offered us a 150 dollar non refundable credit to be used onboard. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. After 5 Viking The flight from Amman Jordan to Anyone can write a Trustpilot review. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. We may receive compensation when you click on links to those products.
Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings we went to our connecting American Airlines flight with our Boarding Posted September 18, 2021. When I called to cancel they said we did not purchase the insurance. Like most cruise lines, Viking canceled all of its sailings during the pandemic. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. 1. Heres what you need to know. Viking Cruises. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. called Business since the middle seats were left vacant. I booked the flight through Viking to a Christmas market river cruise.
Cruise lines cancel Ukraine and Russia calls - Travel Weekly Just realized that the cruise booked was from Antwerp to Amsterdam. These hotels are Marriott and hilton properties that have such rooms. But our plea was denied. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. This was not the case. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 The booking # is *******. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. After contacting viking to inform the situation, Viking booked another flight for us. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Really, what is a big deal here? In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. If water levels are low, cargo ships cannot carry their normal loads of freight. Obviously, we cannot go on the trip. We booked a river cruise from Istanbul to Venice. This guarantee is combinable with all other Viking offers available. There are no uniform river flows and water levels are unpredictable. Learn more. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
Viking River Cruises Cancellation and Refund Policy Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The other typical plan is to put the passengers on buses to get around the affected areas. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Before you decide to. Why? In this case, you will receive a full refund of your cruise fare.
Viking Cruises chairman: 'COVID is really behind us' - Fortune River cruise cancellation fears loom as Rhine threatens closure We would appreciate any help you can provide in helping us to get the rest of our money back. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. But this is one American that will never sail with this awful company ever again. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. A drinks package at the original cost, when I first tried to book it. #VikingVictims. The departure flight from ******* was delayed due to the storm. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. We are not asking for anything other than our money back.
Viking Cruises | Cruise Ship List - Cruises Only January 27, 2018. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX)
I had insurance and filed a claim.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Courtesy Sheila Davies.
My Trip - Updates on Current Sailings - Viking River Cruises Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Call us at 800-454-0927 to speak to a Cruise Concierge today. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. My husband and I were excited about our long awaited cruise next May. He replied "absolutely no way both medically and because ************ weakens her immune system!" Not for the voucher amount. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold.
What It's Like Aboard an 8-Day Cruise With Viking River Cruises We also carry about 500 tons of water, that is ballast and fresh water for the guests.. #7. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Jan. 17, 2022. Steve is a life-long avgeek and a points and miles player.
With many Christmas markets closed, river cruise lines cancel sailings Viking Cruise Offers Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We accepted and paid an additional insurance premium. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. In this case, you will receive a full refund of your cruise fare. You could tear down the house and build a dam there, but that is not what is going to happen.. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. What? Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. On 12/20/20 Viking cancelled this cruise. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Passengers from across the country say they've. NEW! This 'placeholder booking' means nothing he assured us. He he tried to take the trip solo, he was charged. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022.
Very disappointed with Viking River Cruises - Fodor's Anybody got any idea what do I do? . If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. AMA Waterways | Travel Requirements & Safety Protocols. Also lost out on the cruise vouchers. If you are booked on a river cruise for later this year, do not make any snap decisions. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. We rebooked the trip for 10/12-10/23/22. Viking is not a good company to work with. This was a question that I asked myself before booking my Rhine River cruise. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River.
Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Had a planned eastern European river cruise starting mid-October for over a year. However, the most important part of any cruise, for me is the excursion choice. He lied.
Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Not enough for the money hungry cruise line. . was 4 units wide .
Special Cruise Savings | Viking Ocean Cruises I will never travel with Viking . They refuse to accept the fact that they changed the terms of the contract. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. London was on an older plane with 3 seats on the left and right. BBB is here to help. 1.
Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine I explain ship swapping in the section: . Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Only in very rare circumstances are the sailings canceled outright. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. My bag didn't make it. Viking, please give an explanation. It will take a lot for us to travel with you again. An apology is not good enough. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. This river begins in the Alps near the Italy-French border and is fed by snowmelt. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. That' our policy,. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . It goes against our guidelines to offer incentives for reviews. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Our ships have a very low draftabout five feet, he explained. However, as everyone knows, predicting the weather is not an exact science. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Heres what you need to know. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. These two rivers are the most popular routes in European river cruising. But all was not lost. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. The trip was more expensive so we paid with our vouchers as well as cash. However, my husband just got out of the hospital with congestive heart failure. On the next British Airways flight from London to Philadelphia, The Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. The sailings. Confirmation attached. They offered us a voucher for 125% or a cash refund. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Mind you, my cruise cost over $27,000. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Refund on premium air payments that we did not receive in premiumservice. 23. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. How is this hard? The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. These levels can swing widely both up and down. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Holland America Cruise Line | Travel Requirements & Safety Protocols.
Language and Region - sales.vikingline.com Because we were given a voucher, we can not get out money back. Viking Ocean and River is currently operating all upcoming scheduled itineraries. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I also booked this trip years ago when there was . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I told a member of staff about this and was directed to use a toilet on the top deck. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. We only wanted our money to be applied to another cruise in 2023. The cruise lines plan their itineraries to mitigate this risk. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. We booked a river cruise (Danube) for March 2022.
Viking Announces Return of European River Cruises in July - Travel Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. . Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Due to Covid pandemic our cruise got cancelled. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Part refund, at least 25%. The current welcome offer on this card is quite lucrative. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Cailey Rizzo. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. We'll run a soft credit check to find special offers, but it wont affect your credit score. A place on the excursion I tried to book.