Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. No Refund Policy? I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I would not take a.) We are changing the way you register and sign-in to the StubHub Community. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Obviously the concert was canceled and I would like my money refunded. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Is Beyonces Tour Another Dynamic Ticket Price Mess? Called back for refund. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. The game has been changed to Sunday 27th August and we are simply no longer in the UK.
The Investigators: Ticket companies are refusing refunds for canceled I am traveling today from Mexico to Madridfor what? At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I will never use StubHub again. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. >> YOU CANT CHANGE THE RULES MIDSTREAM. The 3 tickets totaled close to $600. and did I get a refund?!? This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). The tickets are wrong ones worth $148 each!! DO NOT BUY FROM THIS COMPANY! Make the best possible case for yourself. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Of course! They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. View SeatGeek . I want my money back I am not thinking about other events that might take place in the far away future. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! We are changing the way you register and sign-in to the StubHub Community. Also, awfully bold of them to assume I would want to purchase through them again. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. That is a great question. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . All of our tickets were void, fakes, frauds. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Their tech team looking into it or b.) Never Again. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I do NOT want a coupon I want my money. We lost the concert for that. StubHub updated their policy today. Bonnie cancelled. It does not store any personal data. At this point, this transaction constitutes fraud. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. But . My girlfriend's 30th bday gift is being ripped off! "The return of live events, the input of customers, partners, and regulators, and the . What is your rescheduled or postponed event policy? I purchased a Citi field parking pass for Mets opening day. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. "I finally got a supervisor on the line and he said 'No. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. View Vivid Seats Refund Policy. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. After another hold the rep told me the manager said the same thing. FRACK! This all happened within an hour after the person bought them. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Keep asking to speak to someone higher! Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. No Wonder I See Horrible Complaints. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub has already been targeted by a $5 million lawsuit over the change. Explain your scenario, and provide any applicable evidence. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. How long until my credit card is credited back? Now they are saying they will give us a coupon for events canceled. After the switch, you will enter the email address you use to access the community in order to reset your password. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit.
DON'T BUY ON THEIR PLATFORM!!! European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Horrible company. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. The suit explains how StubHub has changed its. Are you kidding me really!?
Ticket buyers and sellers say StubHub owes them after - Marketplace Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I'm not paying $176 when stub hub messed up my order. >> PRETTY UNFAIR. Current Ticket Policies: Subject to Change*.
StubHub refunds: How to get cash instead of credit for events | khou.com totalling almost 900.00 in the middle of the night. They explained to us the person who registered the wristband could show up to the event and claim they lost it. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. I have been attempting to contact you several times regarding ticket order #553613638. also the card I used to buy them I no longer have.
PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL They said if I disputed it with my CC company they'll cancel my account with them.
Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews There were two artists scheduled to perform. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? anyone have any advise on how to deal with this? And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Select the ticket group you'd like to sell. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. I agree. I too spent money on cancelled events. Sams Club vs. Costco Which One is Better for You? The cookie is used to store the user consent for the cookies in the category "Analytics". I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. I will never use Stub Hub again. I ordered the tickets less than an hour ago. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Tickets were either never delivered or arrived late.
Looking for a ticket refund? StubHub reaches agreement to repay StubHub has the final decision on whether or not you will receive a refund. (Not to be confused with a free alcohol section which would have been great). Stubhub stole $770 from. Receive a coupon for 120 percent of your original purchase*. Purchased 2 tickets to a college basketball game. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021.
Buy sports, concert and theater tickets on StubHub! StubHub to refund canceled events after pandemic complaints - USA TODAY I purchased a ticket in February for a concert for over $800. $868.64 is a lot of money especially now to just throw away. follow the steps below. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia.
Even talked to their top customer service expert who was an absolutely useless subhuman monster. Customer service all the way to your seat, 2000-2022 StubHub. Copyright 2012 - 2023, ReturnsAndRefunds.com. Is there any way I can confirm that my Stubhub QR codes are still good? It is not specified anywhere in the mobile site and hidden in the desktop version! I love them! Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. On Feb. 26, StubHub's general counsel was hailing the company's . Last time I'll probably use StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password.